Suggested to inexperienced, first-time international shippers

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Amid777
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Suggested to inexperienced, first-time international shippers

Postby Amid777 » Tue May 21, 2019 10:26 am

We just noticed several posts related to AMID Logistics https://internationalshippingusa.com economy LCL service posted during 2009-2012. By reviewing these posts it appears that most of the posts had written by inexperienced, first-time international shippers.

We do our best to make procedures on freight shipping from the USA as easy, stressless and predictable as possible. We are proud of our business. Our customer satisfaction survey index is 97%. We continuously receive feedback from our clients. Many customers return and shipping from the USA with us again and again. You may see AMID Logistics' customer reviews in this link https://internationalshippingusa.com/Cl ... nials.aspx.

Regrettably, sometimes we receive complaints. Most of the time, complaints that we face in our practice are complaints related to cargo recoveries at destinations. Almost all such complaints are from first-time, inexperienced exporters.

Then, besides of the information related to international cargo transportation from the USA by the sea published in our website, we published an article with most common issues that we are facing up by serving first-time international shippers at https://internationalshippingusa.com/Sh ... Goods.aspx. We suppose that this information should help people no matter what shipping company they are going to use:

1. It is shipper's responsibility to pack shipping goods properly.

In order to use LCL service on shipping cargo from the USA overseas, all your shipping goods must be properly packed: boxed or crated and labeled. You may self-palletize your cargo, or you can request your sea freight carrier to properly palletize and shrink wrap your loose boxes at the sea freight carrier's terminal (CFS). Palletizing will cost you approximately $35-50 per pallet, depending on CFS. The charge will be added to sea freight carrier's invoice. Palletizing also may increase the chargeable volume of your cargo. However, this is the only way to ship from the USA a number of boxes safely. Reliable carriers may even not accept to ship from the USA more than 4-5 boxes being not palletized. Find more about palletizing in https://internationalshippingusa.com/Palletizing.aspx.

At a glance these packing requirements may look complicated, but not at all. Use common sense. Your palletized boxes will be handled by forklifts and professionally loaded and secured in a 40' multimodal sea freight container to be prepared for the shipping from the USA. You can use regular moving boxes. Using heavy duty boxes in shipping from the USA overseas are preferable but not absolutely necessary.

People ask if they can ship from USA luggage cases, plastic bins, etc. Yes, you can. Just ensure that it is strong enough to keep the shape. Label every single item in case if your skid will be broken. AMID Logistics will provide you with a link to print your shipping labels.

People ask, is it safe to ship from the USA some valuables by the sea in 40' containers? What should we say? Almost everything that you see in Walmart came by sea in the same containers. Add extra protection to your unique items. Bubbles wrap it. Vacuum it. Hire a professional packing company. Majority of ocean freight shipments from the USA arrive without damages and losses. If you consider extra protection, then ensure your cargo.

To avoid problems, extra charges and penalties you should stay away from shipping from the USA the following commodity:
• Perishable food products
• Live animals, plants and seeds
• Any medicines and drugs
• Dangerous and Hazardous Goods are restricted and subject to approval and special procedures
• Aerosols
• Liquids
• Cash, Money orders, credit and debit cards
• Passports and other confidential documents
• Valuable jewelry, art, and antique
• To simplify, avoid shipping from USA items considered dangerous or prohibited with regular parcel service at your local USPS office.
• If you pack in used boxes, erase all previous shipping labels and marks especially if it relates to dangerous goods or hazardous materials.
If you are not confident that some of your goods are legal for the shipping from the USA, do not put your entire shipment at risk. Leave it. Do not ship or apply for legal assistance as in the U.S. as in your destination country.

2. If cargo pickup requested, then shipper has to be prepared to meet LTL driver and, if necessary, to provide help on loading cargo into the pickup truck.

In our LCL sea freight service, when cargo pickups requested, we use U.S. LTL domestic carriers, but moving companies. LTL trucks are operating by single drivers. Then, on residential pickups, LTL driver may reject to handle bulky cargo since it is time and labor consuming.
Therefore, at a time of pickup, you have to be prepared to help the driver with your cargo loading. Also, you may need to call to the trucking company that will be assigned on your pickup in advance to discuss and conduct your pickup conditions.
If you ship too many of shipping units (packing and shipping from the USA an entire apartment or house, for example), then pick up option may not be available. You will need to self-self deliver your boxed and crated goods to a nearest to your freight terminal. Otherwise, you can hire a local moving company to transport your boxes on your behalf.

3. If cargo is going to be self-delivered to a line haul freight terminal for the transfer to an ocean freight carrier's terminal (CFS) for the shipping from the USA, then shipper should be prepared to deal on palletizing with the line haul terminal.

On the one hand, LTL line haul freight terminals are not obligated to palletize cargo. On the other hand, they always palletize loose boxes to handle cargo by forklifts.
According to our experience, typically, line haul freight terminals accept loose boxes and palletize it without questions asked. However, occasionally, they may request to palletize boxes to accept ones or charge a fee to palletize boxes.

In order to avoid confusions at a time of cargo delivery, you may contact your linehaul terminal in advance to conduct the business.

Note: Do not confuse palletizing boxes at line haul freight terminals with palletizing at ocean freight carriers' terminals (CFS).

CFS should always properly prepare your goods for shipping from the USA. They should offer to palletize and shrink-wrap boxes for approximately $35-50 per pallet. CFS should also to re-palletize improper pallets to obey ISPM15 rules. Find more about palletizing.
Note: Typically CFSs do not accept cash on palletizing. The fee will be added to the carrier's freight invoice.

4. It is shipper's responsibility to submit all necessary shipping documents

All ocean freight carriers follow the same rule: "No docs, no ship." That means that your cargo cannot be released to the international shipping from the USA unless all necessary export documents are in order and submitted to the ocean freight carrier. If cargo already at the origin Container Freight Station - CFS, but some documents are missing, it will stay on hold at the CFS till all necessary documentation be present or cargo taking back by the shipper. Free storage time is limited. Depends on CFS it varies from week to a few weeks. Then storage charges will begin accumulating. If a shipper decides to return his cargo, then in order to get a release on the return, he must pay in/out fee on top of storage.
Do not delay with your export documents. Prepare and submit it in advance or latest on the day after your cargo delivered and stored at CFS.

IMPORTANT! Do not enclose or attach any shipping documents to your cargo. Do not write a list of the enclosure on shipping boxes. It may attract thieves. All documents must be sublimed electronically.

Looks too complicated? Not at all.

In general, most important that you will submit a commercial invoice that lists items you are shipping from the USA and the value in US$. Find more about commercial invoice in this link.

People ask: I'm shipping household goods from the USA. How can I get a commercial invoice?

The answer is: It is easy. If you ship household goods from the USA, then you describe your items and assign the value on it on your own. That's it. This document is called a Valued Packing List. AMID Logistics will provide you with a link to submit your Valued Packing List online. Find more about Valued Packing List in this link.

Good news: When you're writing Valued Packing List on your household goods or personal effects you do not have to list every spoon and fork. Provide a general description like: used tableware, clothes, disassembled furniture, etc.

Bad news: Avoid too uncertain descriptions in your Valued Packing List like '17 boxes with mixed household goods. Total value is $2,499'. It may be OK to get it released for shipping from the USA. However, destination county's Customs may ask you for a more detailed list.

Depending on the destination country, ocean freight carrier may ask shippers for some additional documents, copies of photo IDs, tax info, etc. However, there should not be anything complicated to get and provide. Freight Forwarder should inform and guide you in the required documentation necessary to obtain a release for your goods to depart from the USA.

IMPORTANT: If you export cargo valued US$2,500 and higher, then you must submit the U.S. Shippers Export Declaration (SED). You can submit Shippers Export Declaration by yourself, or AMID Logistics will file it on your behalf for $35. Read more about Shippers Export Declaration in this link

When you use sea freight service on your cargo shipping from the USA, IT IS VERY IMPORTANT TO UNDERSTAND that as soon as your goods are entered into commerce zone of your destination country, all issues related to the import recovery, including providing all required by destination's Customs import documentation, is consignee's responsibilities (in respect of dealing with Customs professionally called 'Importer of records'). Neither freight forwarder nor ocean freight carrier will be able to assist you in it.
However, with LCL Sea freight you are not alone. With LCL, your bill of lading always contains the contact information of ocean freight carrier's destination agent. The agent should issue to your consignee an official arrival notice and guide you in the complexity of your import recovery. Read more about arrival notice in this link.

Finally, always remember that it is you are shipping from the USA overseas but no one else. Freight forwarders and carriers are only assisting your needs. Then it is just shipper's and consignee's responsibility to submit all necessary shipping documents that will be required by the sea freight carrier, origin and destination countries officials and third parties involved in your international shipment.

5. Ocean freight https://oceanfreightusa.com/ (i.e., shipping from the USA by sea) does not guarantee transit time.
If your shipment is time sensitive, then upon receipt a freight quote, you may ask for the nearest vessels schedule.

Most of the time sea freight shipments depart and arrive as scheduled. However, delays may occur. Reasons for delays are not just weather conditions. Your multimodal LCL shipment's transit time depends on cargo and documents cutoff at CFS, trucking or rail traffic, hubs and seaports conjunctions and many more other factors.
If you ship sea freight, then sometimes you may experience delays.

6. Responsibilities of ocean freight carriers and freight forwarders on shipping goods from the USA are to get cargo to a commerce zone of the destination country. ALL DESTINATION CHARGES RELATED TO THE CARGO RECOVERY ARE CONSIGNEE'S (RECIPIENT OF CARGO) RESPONSIBILITIES AND ON CONSIGNEE'S ACCOUNT.

We do our best to make procedures on freight shipping from the USA as easy, stressless and predictable as possible. We are proud of our business. Our customer satisfaction survey index is 97%. We continuously receive feedback from our clients. Many customers return and shipping from the USA with us again and again. You may see AMID Logistics' customer reviews in this link.

Regrettably, sometimes we receive complaints. Most of the time, complaints that we face in our practice are complaints related to cargo recoveries at destinations. Almost all such complaints are from first-time, inexperienced exporters.

Above is already explained about responsibilities on providing proper documentation on international sea freight shipping from the USA. However, providing adequate documentation is not the only issue in import recovery.

IMPORTANT!!: Since you made your decision to ship goods from the U.S. overseas, you must clearly understand that as soon as your goods exit U.S. Commerce zone, U.S. laws do not apply on your freight. CARGO RECOVERY PROCEDURES AT DESTINATIONS AND ALL CHARGES ASSOCIATED WITH THE RECOVERY ARE CONSIGNEE'S RESPONSIBILITIES AND ON THE CONSIGNE'S ACCOUNT. Neither U.S. freight forwarder nor ocean freight carrier will be able to manage your import recovery overseas. Ocean freight carrier's destination agent should guide you in your import recovery. However, the agent is not a U.S. business. If you will face a problem with your cargo recovery at the destination, no one but your consignee (in respect of import recovery professionally called Importer of Records) can be aware of and work on issues that lead to the problem.

Yes, International Maritime Laws should apply on your freight. But depending on the country that you ship to, the Laws may be interpreted in different ways. Do not say about other subjective factors peculiar to your destination country.

Most of the time, with LCL freight, you do not need to hire a destination country's customs broker. Carrier's destination agent is the customs broker as well. However, we suggest that in case of problems, your first step is to apply for legal help from an independent customs broker in your destination country.

What we can suggest to you if for some reasons you will experience problems with the recovery of your LCL sea freight shipment at the destination?:
1. If for any reasons you will not be contacted by sea freight carrier's destination agent on/in a few days prior ETA (Estimated day of Arrival), do not wait and contact them first. The contact info is in your bill of lading.
2. Always request a legal Arrival Notice. Your Arrival Notice must be dated and contain the agent's letterhead and destination charges breakdown. Phone calls or random email are not enough.
3. Deal properly with sea freight carrier's destination agent. Respect the agent's job. Their business is to get a release for your goods as quickly as possible. Follow the agent's instructions. Pay destination charges and fees (sometimes called Local Charges) and possess your released goods.
4. If you face a problem in your shipping from the USA, do not hesitate to contact us. However, if you will not provide a copy of your legal Arrival Notice, most likely we will unable working with the carrier on your behalf. I.e., we will always need a copy of your Arrival Notice.

REMEMBER: IMPORT RECOVERIES ARE TIME SENSITIVE! As quickly you begin working on it as less probably that you will face deadline penalties: storage, demurrage, Customs penalties, etc.
Find more about destination (local) charges in this link.
You may also need to to be aware of certain import requirements and limitations in your particular country listed in this link.

7. The consignee is responsible for pickup released cargo at the destination freight terminal (CFS) or arrange "door delivery" with the CFS and pay to the CFS directly.
Often people request us for 'door-to-door' service. With our LCL Sea freight, there is no 'door delivery' service included in the shipping cost quoted.

At the origin, in the U.S., you can self-deliver your boxed or crated cargo to a freight terminal, OR we can arrange a pickup of your boxed or crated cargo from your door.
However, your goods will be shipped to a bonded warehouse in your destination country (not to door).

Bonded warehouse (CFS) means a freight terminal under the destination country's Customs supervision. I.e., if cargo did not get the CFS release, then it is still out of the commerce zone of your destination country.

Cleared with destination country Customs and released by the CFS, your cargo must be self-picked up from the CFS by the consignee.

Most ocean freight carrier's destination agents/CFSs offer delivery service for an additional cost. Then, you will be able to order 'door delivery' and pay for the service at the destination. Otherwise, your consignee may hire a local cartage company to arrange a pickup of released goods to be delivered 'to the door.'
Read more about destination (local) charges in this link.

8. If shippers have no credit line with shipping companies, then they have to pay deposits. Actual shipping cost most likely will differ from the estimated shipping cost quoted.
Sometimes people ask us about COD (Cash on Delivery) or Freight Collect service. They probably confuse international cargo transportation service with a sale of goods by mail order where payment is made on delivery rather than in advance. If the goods are not paid for, they are returned to the retailer.

With all due respect, if you are a first-time shipper with us, we welcome you to use our service. However, you have to pre-pay at least 75% of the estimated shipping cost calculated based on weight/measurements (w/m) information provided by you in your quote and booking.

Also, you will receive our final invoice, less the deposit already paid, not upon arrival of your cargo to the destination, but at a time when your cargo departed from the USA. I.e., we will invoice you at a time when your sea freight bill of lading (which is the title on your shipping goods) will be generated. Sometimes we may invoice you upon proof of your bill of lading. Find more about sea freight bill of lading.

The invoice will be based on the actual weight/measurements of cargo you have shipped but on the estimated shipping cost calculated at a time of quoting and booking. The invoice may also reflect unaccounted cost from the carrier not included in the initial booking (if any), such as charges related to palletizing, fumigation, GRI occurred during the shipment, etc. In other words, you pay for what you actually have shipped, but not that you had estimated to be shipped. If you have overestimated your w/m, then you pay less. If you have underestimated your w/m, you pay more. That's why we request a 75% deposit, but 100%. Note that this billing practice is common in the industry.

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