Although the poster is mistaken when he says that ABF U-Pack "recommends" Albert Moving to load and unload people's things, the fact that it lists that company (along with Moving Staffers) on its Moving-Related Links page gives the impression of a recommendation. ABF accepts small referral fees from those two companies, which are essentially labor brokers. I personally do not agree with this policy because I think it's better for people to find a high-rated local mover or find a local mover on their own rather than using a national company like Albert and Moving Staffers. As this review shows, the quality of the workers contracted by a broker can be very poor. I understand why ABF U-Pack does this - many customers want some kind of recommendation for loading and unloading services and eMove.com is owned by U-Haul, which is a competitor. However, I urge people to be very cautious about booking with Albert Moving or Moving Staffers rather than taking the initiative to hire local workers directly.
ABF itself is careful to say that it is not endorsing these two companies and is not liable for anything they do, as seen by this excerpt from its website, but unfortunately customers don't always take note of such things:
Loading & Unloading Assistance
ABF U-Pack does not offer packing, loading or unloading services. Fortunately, there are firms in each locality who can perform this service for you. ABF is not affiliated with these service providers. If you decide to use any local service, your agreement with them will be separate from your ABF U-Pack Price Schedule and reservation.
Disclaimer of Endorsement or Liability
Neither Arkansas Best Corporation nor ABF Freight System, Inc. makes or implies any endorsement of the services provided by any provider of loading and unloading assistance. In addition, Arkansas Best Corporation and ABF Freight System, Inc. disclaim all responsibility for liability from services provided by outside entities. -
http://www.upack.com/packload/packload. ... =bestvalue
This is not the first review on MovingScam.com that has reported a bad experience with Albert Moving or Moving Staffers - which, by the way, tend to be on the expensive side as opposed to what local workers hired directly would charge. Again, I strongly urge people to explore other options.]
Move: CA to Washington, DC
Cost: $2600 for unknown number of feet in a trailer, door to door
Topic title: Great Move with UPack
Pros: Very professional and friendly, good prices, extremely prompt service
Cons: Recommended a bad company to help load the trailer
Just completed a move from California to Washington DC with ABF UPack and it was a great experience. The drivers and customer service reps were all very helpful and friendly. For pick-up and drop-off, the trailers arrived within 5 minutes of the start of the delivery time window. Drivers were very experienced and able to park trailers in fairly tight spaces on both ends of move. Would definitely use them again.
The only issue we had was with the company they recommended for labor. We decided to hire a company to load the trailer for us and ABF UPack recommended Albert Movers. They assigned a customer service coordinator who was friendly, Albert Movers just contracts the work out. They sent two teenagers to load my truck who barely spoke English and did a terrible job. I had tremendous breakage and crush damage because they loaded the truck so poorly (i.e. five books of boxes stacked on a box clearly labeled with fragile china). I would definitely find another company to help load your truck.