new review of Across U.S.A. Moving & Storage

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Zordock
Posts: 1
Joined: Fri Jul 04, 2014 9:00 pm

new review of Across U.S.A. Moving & Storage

Postby Zordock » Mon Jul 07, 2014 6:42 am

Horrible customer service. Worst moving experience I have ever had and
I have moved myself or my children with several different companies at
least a dozen times! It started out well with Kenny being very friendly
and reassuring but after they came to load it all went bad. The move
had already been paid for in full by my son who was moving his things
from Buda to Portland they had all his information and had an
authorization form initialed by Daniel Peace to charge his card on
6-7-2014. I was given the time frame from 4-10 pm on 6-10-2014 for them
to load. They came before noon, I was not available I was at work. My
husband was here and they told him the move had only $100 deposit down
and they needed his credit card. He had no idea about the details of
the move as my son and I were the only ones that were dealing with it.
My husband is on disability which is why I was helping my son. They
kept telling him they could not load or take things until he provided a
credit card. By the time he was able to reach me they had charged our
card for half of the proposal. I spoke with the men loading and
explained it was paid for already they said they would call office. I
called talked to Kenny who said yes it is paid for already. I than
talked to Jasmine and Daniel both who assured me that it would not be
charged to our card as it was already going to my sons card. They did
need a copy of his drivers license I scanned that to them right away.
I than called my husband back and said don't let them have you charge
the card it is already paid for. I left work to come home, he called
me back and said they had things on truck and told him he had to sign
papers and they had to keep the card number they had been there for
several hours at this point and told him the office would sort it out.
They way they sorted it out was to charge our card $1070.53 and charged
my son's card which was the one authorized for the move $2039.06. When
I saw they did not reverse the charge to us but actually charged both
cards I called. This is when they started putting me straight to voice
mail or not answering at all. I started calling from a different phone
than they would answer but when I gave my name back to voice mail.
When I did reach Jasmin or Daniel I was assured they were taking care
of it. On 6-20-2014 Danniel said he would credit the card that they
were not to charge I asked for an email confirmation . He sent one
saying that $732.61 was being refunded! I called and said it was
charged $1070.53. He than said well the move is more than we charged
him so that is the difference. I told him they were not suppose to
charge that card in the first place and just because they decided to
charge more that was not ok. They also never gave us a delivery date it
was not on the proposal as I was told as soon as it was loaded and back
at office they would have one. Kenny was aware that my son was already
in Portland OR and anxious for his things to arrive one of which was
his Harley. I was told just get the things loaded quick so we can get
it scheduled . Than on the 6-24-2014 Daniel said that the
authorization that they had used to charge his card was not e-signed.
It had been charged though and had been paid from his bank. Daniel
said well it was paid but they couldn't acess it untill he signed. I
told him no we were done until they credited my account for the full
amount. He than said they could not set up delivery until that was
signed. When I said it isn't happening until the card is credited he
said they would credit the balance from the $732.61. Problem was they
never credited that amount in the first place. I than got a alert from
my bank that my card was charged the $1070.53 again on 6-24-2014! I
called the bank and they said it was reversed. At this point I thought
it was resolved my son did the e-sign it was still for the amount of
$2039.06. I than called the bank to be sure that it was credited and
we found that they had charged and reversed the amount within minutes
of each other. They never did credit the first charge they just
recharged it! At this point the bank called them, they spoke with Levy
Gamlieli who insisted it had been credited it must be our bank that was
not showing credit. We gave it a few more days and when it did not post
the bank put it into dispute. They showed up to unload on 7-2-2014 and
even though we had been billed for a shuttle service and elevator since
it is an apartment in downtown Portland the driver was not aware of
this. He had to park and carry things to apartment. I called and was
assured it was paid for and they would let driver know. I am relieved
that he received his things. This was extremely upsetting and
frustrating. We are still in the process of resoving the charge to our
account . I am sorry I did not read more reviews and research farther I
could have avoided a very stressful several weeks and my son could of
received his things much sooner!

MusicMom
Posts: 19323
Joined: Wed Feb 25, 2004 11:51 am
Location: DC Metro

Re: new review of Across U.S.A. Moving & Storage

Postby MusicMom » Mon Jul 07, 2014 7:38 am

I see on Across USA's webpage that they list themselves as AMSA members. I've reported them for this, as they are neither an AMSA member nor a ProMover.

I hope you get your chargebacks squared away. You're actually lucky that they took a credit card in the first place, as you can dispute extra charges.

MusicMom
Posts: 19323
Joined: Wed Feb 25, 2004 11:51 am
Location: DC Metro

Re: new review of Across U.S.A. Moving & Storage

Postby MusicMom » Tue Jul 08, 2014 8:01 am

I stand corrected, they actually are AMSA members and a ProMover. Knowing this, you should file a complaint with the AMSA as well. www.moving.org


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